Owner Portal Login

Owner Portal coming soon! Once it’s running, please utilize this portal for any inquiries. In the meantime, any inquiries should be emailed to z1brokers@gmail.com! Thank you for your patience. If you would like to contact Shawna, you can reach her at shawna@z1properties.net thank you!

Statements and Rent Disbursements

  • Owner statements are issued monthly between the 15th and 19th.

  • Statements are delivered via email at the same time owner disbursements are processed.

  • Each statement includes a detailed, itemized accounting report separated by property, outlining:

    • Rental income received

    • Expenses incurred

    • Any management fees or additional charges

    • Net owner disbursement

  • If you have not received your statement by the 20th of the month, please contact our office and we will promptly resend it.

  • Owner disbursements are processed via direct deposit to the bank account on file.

  • 1099 forms are issued annually by January 28th and mailed to the address on file, unless digital delivery has been requested.

  • If you notice any discrepancies on your statement or 1099, please contact our office immediately so we can review and correct the matter.

Maintenance & Repairs:

How are maintenance issues handled, and will you obtain owner approval?
When a maintenance request is received, if the expense is expected to exceed $250 (unless otherwise specified in your Property Management Agreement), we will contact you via email, text, or phone for approval prior to dispatching a vendor.

In urgent or emergency situations—particularly where delaying repairs could result in increased damage, higher costs, or pose a safety risk—we may use reasonable judgment to address the issue promptly if we are unable to reach you.

Can I request a specific vendor or contractor?
Yes. We are happy to work with your preferred vendors. Please let us know and we will document this in your Owner Profile.

How do you handle preventative maintenance?
We conduct annual fire-safety audits to ensure smoke and carbon monoxide detectors are functioning properly. HVAC filters are checked and replaced twice per year. We also perform biannual property inspections in the Spring and Fall, and additional inspections can be conducted at the owner’s request, including during lease renewals.

Accessing the Property:

Can I visit my rental property?
Yes. However, if the property is tenant-occupied and you need interior access, California law requires that tenants receive at least 24 hours’ notice prior to entry. You are always welcome to conduct drive-by visits. If you have any concerns, our staff is happy to assist, accompany you, or visit the property on your behalf.

Can I enter the property without a tenant present?
Interior entry without the tenant present requires proper notice and, in some cases, written tenant consent. Please coordinate all access through our office to ensure compliance with tenant rights and state regulations.

Can I perform work or inspections myself?
If you plan to perform work or conduct inspections, we ask that you notify us in advance so we can properly coordinate with the tenant. We are also happy to assist with scheduling, vendor coordination, and oversight if needed.

Frequently Asked Questions

What happens if my mail or a package is delivered to the rental property?
If mail or a package is delivered to the rental property, please contact our office. We can coordinate with the tenant to retrieve it, have a staff member pick it up, and either hold it at our office for pickup or forward it to your current address.

What should I do if an important package was delivered to the property?
Please contact our office immediately so we can coordinate the most efficient and secure way to retrieve and deliver it to you.

Can I request changes to lease terms?
Yes. Please contact our office to discuss any requested changes. We are happy to work with you to adjust lease terms within reason and in compliance with local regulations.

How are lease renewals handled?
Prior to lease expiration, our staff will contact you to review the current rental rate, market conditions, and pricing recommendations. Once a rate is agreed upon, we handle all tenant communication and renewal documentation. A fully executed copy of the renewal agreement will be provided to you for your records.

What if I am considering selling my property? Can you assist with listing the property for sale?
If you are considering selling, please contact our office as soon as possible so we can properly coordinate communication with current tenants. In addition to property management services, we are also a licensed Real Estate brokerage. We would be happy to support you through the sales process and encourage you to consider Raul Zamora as your listing broker. Please visit the Real Estate – “Looking to Sell” section of our website or contact our office for more information.

What is the process if I want to move back into the property?
Please notify our office as soon as possible so we can coordinate proper notice requirements and communication with the current tenants in accordance with lease terms and local regulations.

Should you have any additional unanswered questions, please contact our office!