Tenant Portal Login
Tenant Portal coming soon! Once it’s running, please utilize this portal for any inquiries or repair requests. In the meantime, any inquiries should be emailed to z1brokers@gmail.com and any repair request should be emailed to z1repairrequests@gmail.com! Thank you for your patience.
Rent
Rent is due by the 5th of each month at 5:00 PM. Payments may be mailed or dropped off in person at our office. At this time, we accept cash and check only. Automatic payments are not processed directly through our office; however, residents may use their bank’s online bill pay service if available (please ensure that the rent is delivered on time). Payments received after the due date will be subject to a late fee of 6% of the monthly rent. If you are experiencing difficulty making a payment, please contact the office as soon as possible so we can discuss your situation.
Move In/Move Out
Picking Up Keys: Keys may only be picked up at our office starting at 12 PM on your lease commencement date. Any earlier pick-up must be approved and coordinated in advance with the property manager. All keys are picked up at the property management office.
Moving In:
At key pick-up, you will receive a Move-In Inspection Form. This form allows you to document any repairs needed so our team can address them. Please note that you will have 3 business days to return the completed form, either by email or by dropping it off at our office. Please allow reasonable time for our office to schedule and complete repairs. Completing the Move-In Inspection Form is very important in ensuring that any urgent repairs can be addressed immediately and that upon move out, the office has a list of any previous standing issues that you will not be held liable for.
Moving Out:
The move-out process typically has two steps:
- Pre-Walkout
Scheduled within about two weeks before your move-out date. Our staff will meet you at the property, conduct a brief walkthrough, and provide a cleaning and preparation checklist to help ensure the home is ready for the next tenants. - Final Walkout
This is the official moment you relinquish possession of the property and return your keys. All personal belongings must be completely removed before the Final Walkout.
Our team will typically reach out to you to schedule both the pre-walkout and final walkout a month before your lease ends. You are more than welcome to reach out to us in advance to schedule these.
Frequently Asked Questions
How do I submit a maintenance request?
Please email z1repairrequests@gmail.com, including your property address and any photos or videos related to the repair. Providing detailed information helps us address the issue more efficiently.
What qualifies as an emergency maintenance issue?
Emergency maintenance issues include sewer backups, power outages, large leaks (such as roof leaks), HVAC systems that are not working at all, or any situation that presents a health or safety hazard. We advise tenants to use their best judgment when determining whether an issue is an emergency.
How quickly are maintenance requests handled?
Z1 Properties strives to address maintenance requests as soon as they are received. Completion time depends on the nature of the repair. Larger repairs may require owner approval and multiple vendor estimates, which can take additional time. Smaller repairs that can be handled by a general handyman are typically completed more quickly.
Do I need to be home for repairs?
For any repairs that require access to the interior of the home, tenants must be present during the service visit - However, if unable to, please contact the office so that we can arrange for a staff member to be present. Please note that we will need tenant approval to access the home.
Who is responsible for minor repairs?
It varies based on situation. Repairs from wear and tear are not a tenant responsibility, however repairs or damages that are caused by the tenant are the tenant’s responsibility and may result in a charge.
What should I do after office hours or on weekends?
For emergency situations only outside of office hours, please contact Mr. Zamora’s personal cell at 530-400-9102. For non-emergency requests or matters during office hours, please contact our office cell at 530-564-2565 or our secondary office line at 530-574-3540.
What changes can I make to the unit (painting, mounting TVs, etc.)?
Any changes to the unit must be approved in advance. Please contact the office so we can coordinate approval with the property owner.
I want to end my lease early or find a sublet. What should I do?
We understand that circumstances can change. Please contact our office directly so we can discuss your options regarding early lease termination or subletting.